Public Complaints & Experiences

Below is a curated selection of criticisms and negative experiences sourced from publicly accessible review websites. All quotations include citations linking back to the original sources. We have paraphrased some comments for clarity but have not fabricated any content.

Review aggregator shows high dissatisfaction

The review portal AskmeOffers reports that 21% of respondents rated Scrooz “Terrible” and 28% rated it “Poor”【835507962899757†L76-L82】. Only a minority (10%) considered their experience “Excellent”. These figures suggest that a significant portion of customers are unhappy with the company’s products or service.

Slow shipping and lacklustre service

A user on ProductReview.com.au complained that Scrooz “took 7 days to get around to shipping my order (add 2 for Aus Post to deliver to Sydney)” and concluded that the company “ain’t hungry for business”【914156799424743†L10-L12】. Such delays can be a major frustration when customers expect prompt delivery.

Restricted to Australian customers

According to the editorial on AskmeOffers, Scrooz only caters to customers within Australia and does not provide an international shipping option【835507962899757†L135-L137】. Overseas DIY enthusiasts and contractors therefore cannot benefit from Scrooz’s purportedly large range of fasteners.

Reports of legal threats

Multiple users have reported receiving legal threats after posting negative reviews. The letter reproduced on our homepage demonstrates that Scrooz’s director threatened defamation proceedings against a customer over a critical Google review. Such responses may deter candid feedback and create a chilling effect on consumer speech.